Support Center

How to manually start the connector

Last Updated: Nov 14, 2012 05:43PM EST
1) Locate the connector

Before you begin locate the computer where the connector is installed for your practice. The easiest way to determine if the connector is installed is to check the computers desktop for the connector icon. The icon is a green square with a white 'u' in the center.

2) Make sure the connector is not running

Before you attempt to manually start the connector it is important to make sure it is not already running. To verify it is not already running check the task bar (lower right corner next to the time on your desktop) to find the connector icon. (green square with white u) If you are on a windows 7 machine you may need to click the triangle to 'show hidden icons'
If you find the connector icon there right click on it and choose 'Quit'
If you do not find the connector icon in the task bar it is not already running.

3) Manually run the connector

After you locate the computer where the connector is installed and have verified it is not running follow the steps below to manually start the connector.
Locate the desktop icon for the connector and double click to run the connector program.
That will run/start the connector.

4) Verify Settings

The only step left at this point is to verify the settings (username, password, save locations etc.) are correct for the connector.
Right click on the connector icon in the task bar in the lower right corner of the screen  (it will show there now because you double clicked to run/start the program) and choose 'Settings'
That will open the connector user interface window.

Enter a valid Updox/Docu-Portal Username in the User Name/Email Address field
Enter the corresponding password for that account in the Password and Confirm Password fields.
[***Next two lines for SOAPware users only***]
Set the SOAPwareXchange In Directory and Report Download Directory.
See an example of how to set those values in a video here
[***Previous two lines for SOAPware users only***]

Click Ok at the bottom of the window to save your changes and complete the process.
If the window pops right back up the username and password are invalid or do not match. Enter a valid username and password and click OK to close the window.

We have separate articles about configuring the connectors here:

Docu-Portal Connector for SOAPware


Updox Sync Connector

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